These terms set out the rules that apply when you access udintogek, open an account, or use any part of the platform — including the catalog, wallet, and payment flows such as GoPay, ShopeePay, and QRIS. Read them carefully before you proceed; continuing to use the platform means you have accepted these terms as they are published.
GoPay · ShopeePay · QRIS covered
Account wallet terms included
Applies where local law permits
Updated terms shown in your account dashboard
POLICY SCOPE
What These Terms Cover on udintogek
These terms govern your relationship with udintogek from the moment you open an account. They cover how your account is created and maintained, how transactions are processed through local payment rails including GoPay, ShopeePay, and QRIS, and how catalog content is made available to you. Access to the platform is conditional on your acceptance of these terms in full. Where local law or regulation applies, your eligibility to use specific features — including certain game categories, wallet transactions, or promotional features — depends on the laws of your eligible region. We do not represent that all content is available in all locations. Your account wallet is governed by these terms, and any transaction you initiate — whether a deposit via GoPay or a transfer through ShopeePay — is subject to the limits and verification requirements shown at the point of transaction. We update these terms when our policies change; the current version is always shown in your account dashboard after login. Continued use of the platform after any update takes effect constitutes acceptance of the revised terms. If you do not agree with any part of these terms, you should not continue to use the platform or retain an active account.
GoPay
ShopeePay
QRIS
Account Wallet
Local Payment Rails
COVERAGE BOUNDARIES
Where This Policy Applies and What It Covers
Not every part of your experience falls under the same rule. This section maps what is inside these terms and what sits outside them, so you can identify exactly which channel or action is governed here.
Account Access
Creating, verifying, and managing your udintogek account — including login credentials, wallet balance, and account settings — falls directly under these terms. Any action taken inside your account is governed here.
Transactions and Payments
All deposits and withdrawals processed through GoPay, ShopeePay, or QRIS are subject to these terms, including the verification steps and limits displayed at the time you initiate a transaction. Payment timing is shown in your account.
Catalog and Site Content
Game titles and categories available in the udintogek catalog — including slots, live casino tables, and the sports section — are covered by these terms. Game mechanics and studio content are supplied by the respective providers and may carry their own usage terms.
Third-Party Services
Services operated by external providers — including studio game engines, payment processors, and any linked external site — are not governed by these terms. Their own terms apply. We do not accept liability for third-party service availability or terms changes.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under These Terms
These terms are not only obligations — they also describe what you can do. You have the right to review your full transaction history at any time from your account dashboard; every deposit and withdrawal processed through GoPay, ShopeePay, or QRIS is recorded there with a timestamp and status. If your account details are incorrect — name, contact information, or wallet association — you can submit a correction request through the support channel. We will verify the request and update the record within the period shown in the support response. Questions about how a specific term applies to your account or a particular transaction can be raised directly; our support team can clarify how a rule applies in context. If you want to request a change to your account — including closing it — the process starts from the account settings page, and any outstanding wallet balance is handled according to the withdrawal terms shown there.
Review Your Records
Your full transaction history — including all GoPay, ShopeePay, and QRIS activity — is available in your account dashboard after login. No request is needed; the records are always visible to you.
Correct Account Details
Submit a correction through our support channel if any registered detail is wrong. We verify and update within the timeframe shown in the support response. Wallet associations may require identity verification before changes are confirmed.
Raise a Policy Question
If any term is unclear as it applies to your specific situation, contact support with your account reference. We will respond with a plain explanation of how the relevant clause applies to your case.
Request Account Changes
Account closure or major changes start from your account settings page. Any wallet balance remaining at the time of closure is processed according to the withdrawal terms displayed there, subject to standard verification.
CONTACT CHANNELS
How to Reach Us About These Terms
For any question specific to these terms — an account restriction, a transaction dispute, or a request to review your records — the following channels are available. Include your account reference and a brief description of the issue so we can respond with the right information.
Live Chat Support
Open the chat icon from any page while logged into your account. Live chat is the fastest route for term-related questions, transaction queries involving GoPay or ShopeePay, and account verification requests.
Email Support
For written correspondence on policy matters — correction requests, account closure, or a formal dispute about a QRIS transaction — send an email from the address registered to your account. Response times are shown in the support section.
Account Help Centre
The Help Centre inside your account dashboard contains step-by-step guidance on common term-related actions: updating wallet details, checking transaction status, and understanding what each policy clause means in practice.
HOW WE HANDLE POLICY
Data, Security, and Account Retention Under These Terms
These terms describe not just what you must do but what we commit to on our side — specifically how account data is handled, how long records are kept, and what steps we take to keep your wallet and session secure while you are on the platform.
Data Handling
Account data — including registration details, device session records, and transaction logs from GoPay, ShopeePay, and QRIS — is stored and processed in line with applicable data regulations for the eligible region. We do not share your data with third parties outside what is required for payment processing or legal compliance.
Cookies and Session Data
We use session cookies to maintain your login state and remember your catalog position as you move between mobile and desktop. Cookie preferences can be adjusted from your account settings. Declining non-essential cookies does not affect your ability to transact or access your wallet.
Account Security Measures
Your account credentials are hashed and not stored in plain text. Suspicious login attempts trigger a verification step shown at the login screen. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat channel.
Record Retention and Requests
Transaction and account records are retained for the period required under applicable regulations. You may request a copy of your records or ask for clarification on what is held by contacting our email support channel with your account reference.
TERMS FAQ
Common Questions About These Terms
The questions below cover the situations we hear about most often — account access, transaction rules, data rights, and what happens when these terms change. If your question is not answered here, the support channels in the section above are the right next step.
When do these terms take effect for my account?
These terms take effect the moment you complete account registration on udintogek. By proceeding through the registration flow and activating your account, you confirm you have read and accepted these terms as published at that time. Continued use after any update means you accept the revised version.
What happens if these terms are updated after I open my account?
When we update these terms, the revised version is published and the date of change is noted at the top of this page. The current version is always accessible from your account dashboard after login. Continuing to use your account after an update is published constitutes acceptance of the changes.
Do these terms cover my GoPay and ShopeePay transactions?
Yes. All transactions processed through GoPay, ShopeePay, and QRIS are governed by these terms, specifically the sections covering wallet activity and payment verification. The limits and verification steps for each method are shown at the point of transaction inside your account.
Can I use udintogek if I am outside Indonesia?
Access to udintogek and its features depends on local law and is available only where local law permits. We do not represent that the platform is available in all regions. If access from your location is restricted under applicable law, you should not attempt to use the platform.
How do I dispute a transaction under these terms?
Open the live chat channel from your account page or send an email from your registered address. Include your account reference and the transaction ID shown in your dashboard. We will review the record and respond with a resolution or request for further verification within the timeframe noted in the support response.
What are my rights regarding the data udintogek holds about me?
You may request a copy of the data held on your account, ask for a correction to inaccurate details, or request that your account be closed. Start with the account settings page for standard changes, or contact email support for a formal data request. Response timelines are shown in the support section.
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